Prefer to talk it through in person? Visit the boutique on Murray Place — by appointment or simply walk in.

The Process

From first conversation to finished piece.

Seven steps, one guiding principle: you shouldn't commit to anything until you're completely happy. Here's exactly how a commission works.

01
In-store or online
Bespoke Consultation
We start with a conversation — in the boutique on Murray Place or over a video call. Bring reference images, a rough idea, or simply a budget and an occasion. We'll show you similar pieces from our collection, talk through stones, metals and setting styles, and establish exactly what you're looking for.
02
Hand-drawn, then CAD
Design & Sketching
If no existing piece fits your vision, our goldsmith sketches by hand and, where useful, produces a CAD rendering so you can see your piece in detail before a gram of gold is touched. We share an initial cost estimate at this stage — no surprises later.
03
Your sign-off, then we begin
Approval & Production Timeline
Once you're completely happy with the design and the price, you give us the go-ahead. Production starts immediately — we'll agree a collection or delivery date at this stage. Bespoke commissions typically take four to eight weeks from sign-off, depending on complexity and stone sourcing.
04
Handmade on Murray Place
Crafting & Quality Assurance
Our goldsmiths cast, set and finish the piece by hand in our Stirling workshop. Each commission goes through meticulous polishing, stone setting and a final quality-control inspection before it leaves the bench.
05
Ready when you are
Collection or Delivery
Collect in person — always our preference, so we can see your reaction and answer any final questions — or receive your piece by fully insured, secure delivery. We'll walk you through proper wear and care so it looks as beautiful in twenty years as it does today.
06
A relationship, not a transaction
Aftercare & Maintenance
We encourage you to bring any piece back at least once or twice a year for a professional check-up — no charge. Our team inspects for wear, loose stones and any signs of damage, keeping your jewellery in the condition it deserves.
07
Honest guidance, always
Design Safety Advice
If a design idea is structurally vulnerable — delicate claws, an exposed setting, a stone that may not suit daily wear — we'll tell you and propose alternatives. Our priority is jewellery that is beautiful, durable and safe for a lifetime of wear.