Reviews, in full.

If you want a bespoke item of Jewellery made, Ian Gallacher Jewellers is the place to go. Exceptional customer service answering questions, efficiently. Producing Cad drawings of designs. They have absolutely excelled themselves with the Bespoke Emerald Cut Diamond Earrings set in Platinum. Sophisticated, Classy, Stunning, very well made. Couldn't be happier.

I rarely leave negative reviews, but I feel it's important to share my experience. I received my engagement ring from Ian Gallagher Jewellers in July, and within a month one of the diamonds became loose. I took it back to be repaired, but the exact same thing happened again. It was repaired for a second time, only for another diamond to become loose yet again. Three times in less than a year is simply unacceptable for a brand-new engagement ring. To make matters worse, we were charged for a replacement diamond, despite the ring repeatedly failing due to what I believe is a fault with the setting. A ring of this quality and price should not be losing stones, especially within weeks of being purchased. After losing confidence, I sought a second opinion from another jeweller, who agreed that an engagement ring should not be experiencing these problems. They have offered to clean the ring and change it to a bezel setting to properly secure the diamonds - something I wish had been suggested from the start. What has disappointed me most is the lack of customer care. There was no real attempt to resolve the underlying problem by replacing the ring or offering a more suitable setting. Instead, we were left paying for another diamond while the same issue continued to happen. The saddest part is that I absolutely love my ring. It's beautiful, and I never wanted to be writing a review like this. However, when you spend a significant amount of money on such an important piece of jewellery, you expect it to be durable and for the aftercare to match the quality you're paying for. Sadly, because of this experience, we will not be buying our wedding rings from Ian Gallagher Jewellers. We may simply have been unlucky, but after three identical issues in less than a year and the way the situation was handled, I cannot recommend them. Just feel very disheartened at the lack of care to be honest. This could and should have been resolved first time round.

I had to have a ring cut off. The lady I dealt with was absolutely lovely and explained everything in detail. I knew the engraving on the ring might be affected. I went back a few weeks later and had the ring re-sized and a small piece had to be added. I was asked if I wanted the engraving re-done but didn't bother as you can hardly see the extra piece. All-in-all, a very informative and pleasant service from this great jewellers. Would highly recommend them to anyone. Brilliant job.